Everybody knows it is not what you say it is how you say it, but how often do you see a professional in action? OK, let’s not talk about Donald Trump because that’s a really malo example. He has about as much finesse as a termite. He violates the first rule of it’s not what you say it’s how you say it porque he doesn’t consider his words before opening his mouth. He says whatever lingers on the short string between brain and tongue.
Real estate agents are taught to convey information, but who spends the time to teach agents that they should consider how that information will be received by the recipient? If it could be construed as damaging or irritating or in some way produce an unanticipated result from the recipient, perhaps a better choice of words would be in order? Supuesto, to get to this point, one would need to lay it out there and analyze the results.