Treat the Realtor You Want to Hire With the Same Respect You Expect
Treat the Realtor you want to hire with the same respect you expect for yourself is no different than the Golden Rule. Below is an excerpt from a blog my partner, Elizabeth Weintraub, wrote in August of 2012; it is in italics. As Realtors are paid to sell you a home, occasionally some clients feel that a Realtor doesn’t deserve to be treated well. You know, sellers and buyers get paid to do their job and they would expect fair treatment in the workplace.
I remember a situation where I was not treated fairly. I was trying to explain the details of an offer to a seller. One of the clients immediately barked at me. He said that he had sold homes before and didn’t need to be “talked down to.” Of course, the flip side to that is Realtors are accused of not explaining enough. I apologized and said that my only intent was to provide a gold standard of service and to be thorough.
With some people, you can’t win, no matter how hard you try. We care about each person we help. There is a standard of care we provide, even if we get barked at. Explaining the details is what we are paid to do. When we sell a home, we want clients to feel they had the level of service and care they expected and, more importantly, deserved. Luckily, most clients are kind and appreciative, many become friends. Selling Sacramento real estate is a rewarding job. To this day, 25 years later, I still love what I do. Read on from Elizabeth:
“I work fervently from 5 AM to 7 PM during the week. Much of my day is spent reacting to fires, especially working on 50 short sales or so at a time. Sometimes, I receive more than 500 emails a day. But if you want to be a client, I will call you back. If you are a client, I will call you back. If you are an agent calling on an active listing, I will call you back. This is a service business, and I never forget it. I respect the time of other people.
I had to chuckle, though, when I received an email on Friday from a seller I had never met (and never will meet). She had sent me an email a few days earlier saying she wanted to sell her home in Rocklin. I immediately called and left her a message on her cellphone. No response. Then I sent an email. No response. Four or five hours later, I called and left her another message. No response.
Then, on Friday, she sent an email to say she was feeling ill and could not meet with me, we would need to reschedule, although we had not scheduled an appointment. Obviously, she was in communication with a bunch of other agents. Can’t keep us all straight, I guess. Some days I’m just damn lucky. I’m confident she will find an agent she deserves.” — Elizabeth Weintraub
— JaCi Wallace