The Realtor Takes Keys After Showing the Listing
On our Natomas listing, the Realtor takes keys after showing a listing. Can you believe it? Our lockboxes register the time and the buyer’s agent’s contact information. An agent called me 15 minutes after that last Realtor showed it. She said the lockbox was open and no key was in it.
We immediately looked online found the previous agent who showed it and she had taken the key. I called and asked her to please bring it back asap as an agent was at the property waiting to show it and could not get in. Her excuse was that the buyer had handed her all of her keys and she must have gotten them confused. This is why we have vendor boxes on the property as a back up for an extra key.
When I tell people these things can happen at my listing appointments, the sellers are shocked that this goes on, but alas it does. The fact a Realtor takes keys after showing a listing is just one of the things we carefully coach sellers on as to why we ask for multiple keys.
— JaCi Wallace